FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
Et si ça ne marche pas pour moi ?
Chez luxynaya™, votre satisfaction est notre priorité absolue. Nous garantissons la qualité et l'efficacité de nos produits et nous sommes convaincus qu'ils dépasseront vos attentes. C'est pourquoi nous offrons une garantie de remboursement de 30 jours – pour vous offrir la tranquillité d'esprit que vous méritez lorsque vous effectuez un achat chez nous.
Combien de temps prend l'expédition ?
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
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Can you tell me more about your shipping process?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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"Great quality stuff for everyone who is dealing with teeth pain. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, SmileEase!"
Sofia R. Alberta, Canada.
